Info

SHIPPING

** Please allow up to 7 days for dispatch **

Domestic

We ship Australia-wide using Australia Post.

Regular shipping within Australia is free for orders over $99. If under $99, a flat rate of $9.95 will be applied. 

Australia Post regular shipping has an estimated delivery time frame of 5-10 days to arrive once dispatched.

Express postage fee is a flat rate of $15. Australia Post express shipping has an estimated delivery time frame of 1-2 days to arrive once dispatched.

**Please note, these timelines refer to shipping times after dispatch. If you require an expedited service please contact us at hello@basiclabelco.com

 

International

Worldwide shipping is also available.

We offer free shipping for orders over $200. Orders under $200 have a flat rate of $30 with the exception of New Zealand with a flat rate of $15. International standard shipping times are estimated between 7-25 days depending on your location. The usual timeframe is between 10-14 days.

 

Please note we only ship during business hours (Mon-Fri 9am-4pm) 

We do NOT take any responsibility for lost or stolen packages.

 

 

RETURNS AND EXCHANGES

To be eligible for a return or exchange please contact us immediately. We will happily replace or refund items if they are defective or damaged.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached, and proof of purchase (e.g. order number or emailed invoice) must be provided. 

Please note that shipping costs are non-refundable. If you receive a refund, original shipping costs will be deducted from your reimbursement. It is also the customer's responsibility to cover any shipping costs associated with sending the item back, unless otherwise specified by the Baby Legging Co team.

If you require a refund after using afterpay please note 5% will be deducted from your refund.  

 

Return Process
Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved for a refund, then the full amount minus shipping and afterpay charges if applicable will be processed and a credit will automatically be applied to your credit card or original method of payment.

 

Faulty Goods
We will happily replace or refund items if they are defective or damaged. In the case of an exchange for the same item we will do our best but we cannot guarantee stock availability. Please email us with pictures to hello@basiclabelco.com

 

NON-REFUNDABLE AND NON-EXCHANGEABLE ITEMS       

Please note that only full-priced items are eligible for refund or exchange. No sale items can be returned.

Gift cards and discount codes also cannot be refunded or exchanged. 

Unfortunately we don't offer exchanges or refunds on baby beanies, head bands and bibs for health reasons.

If you have any further enquiries we would be more than happy to help. Please send us an email at hello@basiclabelco.com